Last updated: March 2026
These Terms and Conditions govern the provision of energy assessment and retrofit assessment services by Breckland Energy (“we”, “us”, “our”), a partnership based in Attleborough, Norfolk NR17. By booking or using our services, you (“the Client”) agree to be bound by these terms.
Breckland Energy provides domestic Energy Performance Certificate (EPC) assessments, retrofit assessments compliant with PAS 2035, landlord compliance reports, and related energy advisory services. All assessments are carried out in accordance with the current Reduced Data Standard Assessment Procedure (RdSAP) conventions and/or PAS 2035 standards as applicable.
Our assessments are non-invasive visual inspections. They do not constitute a structural survey, building survey, condition report, or valuation. The assessor will not move furniture, lift carpets, remove fixed panels, or undertake any destructive investigation.
All assessments are carried out by a qualified and accredited Domestic Energy Assessor and/or Retrofit Assessor registered with a government-approved accreditation scheme. Our assessors hold professional indemnity insurance and public liability insurance.
All fees are quoted in advance and confirmed in writing (via email or our quotation document) before the assessment takes place. Quoted fees are inclusive of the on-site assessment, data processing, certificate production, and lodgement on the official register. Unless stated otherwise, prices are not subject to VAT (we will notify you if our VAT status changes).
Additional charges may apply for properties that are significantly larger or more complex than described at the time of booking, or where access issues result in a requirement for a return visit. Any additional charges will be discussed and agreed with you before they are incurred.
Appointments are confirmed by email or written communication. We will make every reasonable effort to attend at the agreed date and time. If we need to reschedule, we will provide as much notice as possible and offer alternative dates at your convenience.
If the assessor arrives at the property and is unable to gain access, or if the property is not in a condition that allows the assessment to be safely completed, we reserve the right to reschedule the appointment. A rebooking fee may apply if the access issue was within the Client’s control.
Cancellation by the Client: Cancellations made more than 24 hours before the scheduled appointment will incur no charge. Cancellations made with less than 24 hours’ notice, or failure to provide access at the agreed time (“no-show”), may incur a cancellation fee of £25 to cover the assessor’s time and travel costs.
Cancellation by Breckland Energy: In the unlikely event that we need to cancel an appointment, we will provide as much notice as possible and reschedule at a time convenient to you at no additional cost.
The Client is responsible for ensuring that the assessor has safe access to the property at the agreed date and time, including access to all rooms, the loft space (where accessible), and the heating system. Where access to any part of the property is restricted, the assessor will record this and apply appropriate assumptions in accordance with RdSAP conventions or PAS 2035 standards.
The Client is responsible for providing any available documentation relating to the property’s construction, insulation, heating system, glazing, and any improvements that have been made. Where documentation is not available, standardised assumptions will be applied as required by the methodology, which may result in a lower rating than the property could achieve with evidenced data.
The Client warrants that they have the legal right or authority to commission an assessment of the property, or have obtained the necessary consent from the property owner.
Payment is due upon completion of the assessment unless alternative arrangements have been agreed in writing. We accept payment by bank transfer and cash.
For landlords and agents with multiple properties, we may agree credit terms on a case-by-case basis. Where credit terms are agreed, invoices are payable within 14 days of the invoice date.
Late payments may attract interest at a rate of 2% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to claim reasonable debt recovery costs.
Completed EPC certificates will be lodged on the government’s official EPC register and a link or copy emailed to the Client within 48 hours of the assessment, unless the express service has been booked (in which case, same-day lodgement is targeted).
Retrofit assessment reports will be delivered within an agreed timeframe, typically within 5 working days of the on-site assessment.
The EPC certificate is valid for 10 years from the date of lodgement. Breckland Energy is not responsible for the ongoing availability, format, or accessibility of the government’s EPC register.
EPC ratings are generated by government-approved RdSAP software based on the data collected during the inspection. The assessor exercises professional judgement in accordance with approved conventions. The rating produced is a standardised assessment of energy performance and may not reflect actual energy consumption, which is influenced by occupant behaviour, weather, and other factors.
Retrofit assessments are conducted in accordance with PAS 2035 standards and represent a professional assessment of the property at the time of inspection. Recommendations are based on the assessor’s professional judgement and current best practice.
Breckland Energy does not guarantee a specific EPC rating or retrofit outcome prior to assessment. Where improvement recommendations are provided, estimated costs and score impacts are indicative and based on current market conditions and professional experience. Actual results may vary.
Breckland Energy holds professional indemnity insurance to cover claims arising from our professional services. Our liability to you is limited to the fee paid for the assessment, except in cases of proven negligence.
We shall not be liable for any indirect, consequential, or special losses arising from our services, including but not limited to: failed property sales or lettings, loss of rental income, financial penalties imposed by authorities, changes in property value, or losses arising from reliance on improvement recommendations.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.
The EPC certificate is a government document lodged on the public register. Landlord compliance reports, retrofit assessment reports, improvement recommendations, and any supplementary reports produced by Breckland Energy remain our intellectual property. They are provided to the Client for their personal use in relation to the assessed property only and may not be reproduced, distributed, or used for commercial purposes without our written consent.
We take all complaints seriously and aim to resolve any issues promptly and fairly. If you are dissatisfied with any aspect of our service, please contact us in writing at info@brecklandenergy.co.uk.
We will acknowledge your complaint within 3 working days and aim to provide a full response within 14 working days. If you remain dissatisfied after our internal complaints process, you may escalate your complaint to our accreditation scheme, whose contact details will be provided upon request.
We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details of how we handle your data are set out in our Privacy Policy.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to severe weather, pandemic, government restrictions, or transport disruption. In such cases, we will reschedule the appointment at the earliest mutually convenient time.
We reserve the right to update these Terms and Conditions from time to time. The version in effect at the time of your booking will apply to that booking. The current version is always available on our website.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us:
Breckland Energy
Attleborough, Norfolk NR17
Email: info@brecklandenergy.co.uk
Phone: [Your Phone Number]